> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://helpdesk.heylady.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How do I clear my internet browser's cookies and cache?

Clearing the cache and cookies from a web browser is an important first step for almost any troubleshooting for internet browsing. The 'cache' is a tool used by your internet browser to speed up the page-loading process. However, sometimes it can cause a problem when websites are updated and improved as files saved in the cache may cause conflicts.

Clearing cache and cookies is a way we can be sure that any issues you may come across are actually something wrong with the website, rather than inconsistencies caused by using different browsers.

## DESKTOP Troubleshooting Steps:
### [Google Chrome Desktop]

1. Click the **Tools menu** (three dotted lines in the upper-right corner)

2. Select **History.**

3. Click **Clear Browsing Data** from the left-hand side. Set the **Time Range** set to **All Time**.

![](https://dbgi97grppr1g.cloudfront.net/cmbt50d6604629tz8u0xr9wyj/article_image_01fee50f-23e0-4ec5-a7b7-ac8f21bb2d90)

4. Tick both **Cookies and other site data** and **Cached images and files.** Then click **Clear Data.**

![](https://dbgi97grppr1g.cloudfront.net/cmbt50d6604629tz8u0xr9wyj/article_image_5bab84aa-a9f3-4292-928d-6b0705bf561e)

5. Close and re-open the Chrome window and load the *Hey Lady!* website to see if it has helped resolve any issues you may be having.

### [Firefox Desktop]

1. Click the menu button (three lines in the upper right corner) and select **Settings**.

2. Select the **Privacy & Security** panel.

3. In the **Cookies and Site Data** section, click **Clear Data**

![](https://dbgi97grppr1g.cloudfront.net/cmbt50d6604629tz8u0xr9wyj/article_image_d15c42c1-f93d-46b4-94ff-48c9357f4021)

4. Tick both **Cookies and Site Data** and **Cached Web Content.** Then click **Clear.**

![](https://dbgi97grppr1g.cloudfront.net/cmbt50d6604629tz8u0xr9wyj/article_image_1a130ae4-aba7-4a09-98d3-cc3df0af0465)

5. Close and re-open the Firefox window and load the *Hey Lady!* website to see if it has helped resolve any issues you may be having.

### [Safari Desktop]

1. Click **Safari** on the top menu bar.

2. Click **Preferences**.

![](https://dbgi97grppr1g.cloudfront.net/cmbt50d6604629tz8u0xr9wyj/article_image_65a76698-c353-4252-b304-f2af675adbb7)

3. Click the **Privacy** tab.

4. Click **Manage Website Data...**

![](https://dbgi97grppr1g.cloudfront.net/cmbt50d6604629tz8u0xr9wyj/article_image_5c46a1ba-da74-4aea-8743-f6819e42f445)

5. Click **Remove All.**

6. Click **Remove Now.**

![](https://dbgi97grppr1g.cloudfront.net/cmbt50d6604629tz8u0xr9wyj/article_image_ef731cb1-d46c-4b10-8c60-6cda542326a8)

7. Go to the **Safari** menu on the top menu bar.

8. Select **Quit** to close Safari and save your changes. Open a new window and load the *Hey Lady!* website to see if it has helped resolve any issues you may be having.

### [Microsoft Edge Desktop]

1. Click the Tools menu (three dots in the upper-right corner), and click **Settings.**

2. Click **Privacy, search, and services** on the left-side menu.

3. Under the section **Clear browsing data**, Click **Choose what to clear**.

![](https://dbgi97grppr1g.cloudfront.net/cmbt50d6604629tz8u0xr9wyj/article_image_34be832e-e340-40c3-b97f-6137e486cc49)

4. Select **Cookies and other site data** and **Cached images and files**.

![](https://dbgi97grppr1g.cloudfront.net/cmbt50d6604629tz8u0xr9wyj/article_image_4951cc73-a0fe-405e-95b7-e6b4430062e2)

5. Click **Clear Now**.

6. Close and re-open the Microsoft Edge window and load the *Hey Lady!* website to see if it has helped resolve any issues you may be having.

### [Google Chrome for Mobile]

1. Open Google Chrome on your mobile device.

2. Click on the menu toolbar in the top right corner.

![](https://dbgi97grppr1g.cloudfront.net/cmbt50d6604629tz8u0xr9wyj/article_image_60bc9b0f-48f4-4cb2-a113-3f247cfa25df =246x500)

3. Select **Settings**.  
4. Select **Privacy and security**.

![](https://dbgi97grppr1g.cloudfront.net/cmbt50d6604629tz8u0xr9wyj/article_image_a9b674f5-a569-4bca-9a4d-df455a990ae6 =246x500)

![](https://dbgi97grppr1g.cloudfront.net/cmbt50d6604629tz8u0xr9wyj/article_image_b8484e46-15b8-4951-9644-dfdc70f127f3 =246x500)

5. Select **Clear browsing data.**   
6. Make sure **Cookies**, **Site Data,** and **Cached Images and Files** are both ticked. At the top, set the Time Range to **All Time.**

![](https://dbgi97grppr1g.cloudfront.net/cmbt50d6604629tz8u0xr9wyj/article_image_afa9f275-1027-4f0f-97a5-2c5d687fab61 =246x500)

Click **Clear data** at the bottom of the screen.

![](https://dbgi97grppr1g.cloudfront.net/cmbt50d6604629tz8u0xr9wyj/article_image_da9c64ae-7cb7-46e7-ab5f-97f1e0dfa63b =246x500)

7. Then confirm by clicking **Clear** again.

### [Safari for Mobile]

1. Go to the **Settings** app on your mobile device.  
2. Scroll down to the Safari menu.  
3. Scroll down and select **Clear History and Website Data.**  
4. A pop-up will come up confirming that you want to clear the **History and Data**. Select **Clear History and Data.**  
5. The button for **Clear History** and **Website Data** will turn gray when cache and cookies have been successfully cleared.

![](https://dbgi97grppr1g.cloudfront.net/cmbt50d6604629tz8u0xr9wyj/article_image_9d8b947e-a65b-4dba-9ecf-70d3e5818702 =231x500)

---
## Still need help?

Please send us an email at [hello@heylady.io](mailto:hello@heylady.io) and we will be happy to help you!