> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://helpdesk.heylady.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How do I delete my account and all my information from your platform?

Deleting your account means that you want to leave our community permanently so we will delete your account and remove all information. Your subscription will also end immediately. If you want to return to *Hey Lady!* in the future, you will need to set up a new account and profile.

**Note:** Members on a Guest Pass will not see the Delete Account button as your membership will automatically end after the 7 day trial. If a paid plan is not activated within 30 days of cancelling, all information will then be deleted.

To delete your account, just go to your Payment Details [here](https://app.heylady.io/settings/payment-details) and click the **Delete Account** button.

**Instructions on how to delete your** **_Hey Lady!_** **profile**

1. To delete your account, go to your profile photo on the top right corner and click **Settings**
2. Click **Payment Details**

![](https://dbgi97grppr1g.cloudfront.net/cmbt50d6604629tz8u0xr9wyj/article_image_93587f3a-de0c-4bf8-a412-4ae845c0056d)

3. Click **Delete Account**
4. If you need help with participating in *Hey Lady!* instead of cancelling, please select one of the options shown (our team are always happy to help!). Click the **Send request** button, and someone from our team will email you with the next steps.

If you would like to proceed with cancelling, click the button **No, thank you** to confirm the deletion. Once you delete, your *Hey Lady!* subscription will end, your account will be deleted immediately and you will be logged out of the platform.