> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://helpdesk.heylady.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I can’t log into the platform! What should I do?

We’re sorry to hear that you’re having issues logging in!

Here are some things you can try:

* Clear your internet browser’s cookies and cache before trying to log in again (instructions [here](https://its.uiowa.edu/support/article/719))
* Log in on a different internet browser or in an incognito window
* Log in on a different device (another computer, tablet or mobile)

If the above still does not work, please send an email to [hello@heylady.io](mailto:hello@heylady.io) or send a message using our live chat form with a detailed description of what happens when you try to log in. Please make sure to include these details:

* Specify what internet browser you are using
* Specify what computer or mobile device you are using
* Any screenshots or screen recordings of the error

Once our team receives these details, we will look into it and get back to you with a resolution as soon as possible!