> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://helpdesk.heylady.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What are chat threads?

Whenever you reply to a specific chat message or someone replies to your chat message, a *thread* is created!

![](https://dbgi97grppr1g.cloudfront.net/article_image_e1d75e27-839a-4905-9736-feb38521376e)

The [Threads](https://app.heylady.io/threads) section (found in the menu dropdown after clicking Chat) is where you can easily see new replies to any of these threads! In this section, you can also add replies to the thread without needing to return to the chat itself!

Now you won't miss any important discussions that you're part of 🙌