> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://helpdesk.heylady.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What's a public channel? How do I create a public channel?

## What's a Public Channel?

Public Channels in *Hey Lady!* are public groups in the [Chat section](https://app.heylady.io/chat) where members can come together to discuss topics, share experiences, and support each other in a variety of ways. These channels help create a fun space where women from all over the world can engage in meaningful conversations and build friendships on a common interest while improving their English skills. It's a great place to meet like-minded ladies!

When you create a public channel, any lady can join because it is visible and searchable by all members inside the Chat section, under *Channels*.

Every Public Channel has an ‘**Owner**’ - the person who created it. This person is responsible for the channel and is expected to maintain communication in the channel regularly. The Owner can also assign ‘**Moderators**’ to the channel - these people have administrative controls within the channel too, so they can support the Owner. Both the Owner and any Moderators are visible to anyone who views the channel.

### What's a Community Channel?

Community Channels are channels that every member gets automatically added to once they join *Hey Lady!* Messages sent to these channels go to everyone. Usually, they're announcements and celebrations so make sure to check them regularly so you don't miss anything important!

## Instructions on how to create a public channel inside Hey Lady!

Note: Before creating your channel, please use the search to check if a similar channel already exists. If it already does, then it may be better to join it instead of creating a new one!

1. Inside the Chat feature, click either of the + green buttons to create a new chat

![](https://dbgi97grppr1g.cloudfront.net/cmbt50d6604629tz8u0xr9wyj/article_image_32f31199-31f6-41be-b617-0fed3a9986c6)

2. Select **Public Channel**

3. Upload a photo for your Public Channel

4. Add a name for your Public Channel

5. Add a description to your channel (What's it about? Why should ladies join?)

5. Click **Next**

6. Type the names of members you want to add. (You can also do this later after the channel has been created)

7. Click **Create Channel.** You can now send a message and chat with the ladies in your channel!

## Tips on creating and maintaining a thriving channel! ✨

For a channel to thrive, it needs active participation and engagement. Here are our tips on ways to keep your channel exciting and relevant!

* Be consistent and post at least 2-3 times a week to keep conversations going
* Need a helping hand? Make another member a *moderator* so they also have administrative functions and can help keep it active ([instructions on how to do that here](https://helpdesk.heylady.io/en/article/whats-the-difference-between-a-moderator-and-a-member-1vngtbf/))
* Post about *Hey Lady!* events and ask members to join
* Post engaging and fun content: mix it up with pictures, videos, memes and infographics relevant to the channel!
* Ask questions to spark discussions and start conversations
* Celebrate special moments like birthdays and certain achievements and make members feel valued!
* Welcome new members and encourage introductions
* Share tips, resources and articles related to the topic of your channel

[👉 Get more ideas on keeping your channel interesting and welcoming in this guide!](https://drive.google.com/file/d/1aM-fscDLopFgcyM8D3yIusOIhYkIDKK5/view)