I am receiving a 404 error or "Failed to fetch" message

We're sorry to hear that! f you see a 404 error or a “Failed to fetch” message when using the platform, it usually means your browser is loading an old or incomplete version of the page. This can happen after an update to the platform or if your browser cache needs to be refreshed.

Try a hard refresh

Please try doing a hard refresh on your browser first to see if that lets you access the platform. A hard refresh forces your browser to reload the page and download the newest version from the website.

Chrome (Windows / Linux)

Press: Ctrl + Shift + R
or Ctrl + F5

Chrome (Mac)

Press: Cmd + Shift + R

Safari (Mac)

Press: Cmd + Option + R

Firefox (Windows / Linux)

Press: Ctrl + F5
or Ctrl + Shift + R

Firefox (Mac)

Press: Cmd + Shift + R

Microsoft Edge

Press: Ctrl + Shift + R
or Ctrl + F5

Other things you can also try if you're still having issues:

• Clear your internet browser’s cookies and cache before trying to log in again (instructions here)
• Log in on a different internet browser or in an incognito/private window
• Log in on a different device

Still having trouble?

If the issue continues, please email our support team at hello@heylady.io and include:

• A screenshot of the error message
• The browser you are using (Chrome, Safari, etc.)
• Whether you are on a computer, tablet, or phone

Our team will be happy to help you resolve it as quickly as possible 💛

Updated on: 17/06/2026