• How do I clear my internet browser's cookies and cache?

  Clearing the cache and cookies from a web browser is an important first step for almost any troubleshooting for internet browsing. The 'cache' is a tool used by your internet browser to speed up the page-loading process. However, sometimes it can cause a problem when websites are updated and improved as files saved in the cache may cause conflicts. Clearing cache and cookies is a way we can be sure that any issues you may come across are actually something wrong with the website, rather than inPopular

• I am receiving a 404 error or "Failed to fetch" message

  We're sorry to hear that! f you see a 404 error or a “Failed to fetch” message when using the platform, it usually means your browser is loading an old or incomplete version of the page. This can happen after an update to the platform or if your browser cache needs to be refreshed. Try a hard refresh Please try doing a hard refresh on your browser first to see if that lets you access the platform. A hard refresh forces your browser to reload the page and download the newest versFew readers

• I have connection or call quality issues joining events!

  If you're having issue(s) joining events or the call quality is poor, here are some steps we recommend you try to resolve or improve it: Restart your browser before joining a call and avoid opening other browser tabs. Disable browser extensions, like ad blockers as they can block your camera and microphone or interfere with proper network function. Or perhaps try joining from an Incognito or Private window. If you’re running other applications that are also using your internet, teFew readers

• I'm not receiving regular emails from Hey Lady! What should I do?

  Sometimes email services like Outlook, Gmail or Yahoo mistakenly move emails into the wrong folder - such as Spam, Junk or Promotions folders - meaning you miss important Hey Lady! community updates, offers and newsletters! Thankfully, there are a few things you can do to ensure our emails reach your inbox every time. We've included simple instructions below! How to add Hey Lady! email addresses to your "safe sender list" (using common email providers) Most email providers give you theFew readers

• The events are not being shown correctly in my time zone!

  If the events on our platform are not shown correctly in your time zone, please complete the following steps to troubleshoot: Check what your local time zone should be in GMT/UTC by searching your city + time zone in Google. Example: Melbourne time zone Open the time zone settings on your device and check that the time zone shown matches your local time zone. If not, adjust your device settings to match Log out and log back into Hey Lady! Go to the [Events list](https://app.heylFew readers

• I have issues creating my event. What should I do?

  We’re sorry to hear that you’re having issues setting up your event! Please send an email to hello@heylady.io or send a message using our live chat form with a detailed description of what happens when you try to create an event. Please make sure to include these details: Name of event Date and time of event Type of event (group or one on one event) Specify what internet browser you are using Specify what computer or mobile device you are using Any screenshots or screen recordingsFew readers

• I have issues watching the video lessons. What should I do?

  Our lessons are hosted on Vimeo which is blocked in some countries including Indonesia. If you are currently located in a country that blocks Vimeo, please use a Virtual Private Network (VPN) so you can then watch them. What is a VPN? A VPN (Virtual Private Network) is a simple, online tool that protects your privacy online and allows you to access websites and content that may be blocked in your country. It works by connecting your device to the internet through a server in anoFew readers

• I can’t log into the platform! What should I do?

  We’re sorry to hear that you’re having issues logging in! Here are some things you can try: Clear your internet browser’s cookies and cache before trying to log in again (instructions here) Log in on a different internet browser or in an incognito window Log in on a different device (another computer, tablet or mobile) If the above still does not work, please send an email to hello@heylady.io or send a message usingFew readers