I can’t log into the platform! What should I do?

We’re sorry to hear that you’re having issues logging in!

Here are some things you can try:

• Clear your internet browser’s cookies and cache before trying to log in again (instructions here)
• Log in on a different internet browser or in an incognito window
• Log in on a different device (another computer, tablet or mobile)

If the above still does not work, please send an email to hello@heylady.io or send a message using our live chat form with a detailed description of what happens when you try to log in. Please make sure to include these details:

• Specify what internet browser you are using
• Specify what computer or mobile device you are using
• Any screenshots or screen recordings of the error

Once our team receives these details, we will look into it and get back to you with a resolution as soon as possible!

Updated on: 17/06/2026