• What happens after I sign up?

  Once you sign up, you'll have immediate access to the platform. You'll need to complete a few simple getting-started steps to understand the basics, help you set up your profile and get verified. Someone from our team will also reach out, say hello and invite you to join an event in your time zone To make the most of your 7 day Guest Pass, we recommend using your 3 Starter Events like this: 1 x New Member Welcome event: meet our team, learn how everything works, and get a warm introductiFew readers

• I signed up using Google so I didn’t have to create a password. How can I create one?

  Go here to request a new password, and we will send you an email with instructions to set up a password: https://app.heylady.io/auth/forgot-password Another way to do this if you're already logged in is to create a new password in your Account Settings: Go to your Account Settings: https://app.heylady.io/settings/account Click Change Password Follow the instructions to set up your new passwoFew readers

• I'm already logged into the platform. How do I update or change my password?

  You can reset your password by going to your Account Settings here and clicking Change Password.Few readers

• I can't log in! How do I reset my password?

  If you have forgotten your password and can't log in, just go here to enter your email and we will send you instructions on how to reset your password. Note: Please check your SPAM or PROMOTIONS folder as sometimes our emails arrive there!Few readers

• How can I renew my plan?

  If you're an active member, your membership renews automatically at the end of each billing cycle using your payment method on file, so there’s nothing you need to do 😊 We’ll also send you an email reminder a few days in advance. If there are any issues with your payment, we’ll let you know by email. If your plan has ended (for example, if you cancelled it), you can simply log in here and choose a new plan from your account to rejoin.Few readers

• How do I cancel my membership?

  Instructions on how to cancel your Hey Lady! membership Go to your profile photo in the top right corner and click Settings Click Payment details Click Cancel membership Proceed with the steps on the page to complete your cancellation. You will have access to the platform untSome readers

• Can I cancel my membership at any time?

  Yes, you can cancel your membership at any time. There are no fees to cancel your membership but please note that cancelling means you're leaving the community. Your subscription stays active until the end of your current billing period. After that, your account enters a 30-day recovery period. If you click Cancel membership, your profile, information and badges will be kept for 30 days. During those 30 days, we'll keep your: ✔️ Profile page ✔️ Progress, streaks and badges ✔️ ConneSome readers

• If I cancel my membership, will I lose my profile and data? Can I rejoin later?

  When you go to stop your membership in Payment Details here, you will see several options next to Need to make changes. If you click Cancel membership, your profile, information and badges will be kept for 30 days. During those 30 days, we'll keep your: ✔️ Profile page ✔️ Progress, streaks and badges ✔️ CoFew readers

• Can I pause my billing? How do I pause my billing?

  How does pause billing work? Sometimes life gets busy. If you're going on holiday, moving house, taking care of your family or simply need a short break, you can pause your billing without cancelling your membership. When you pause your billing: ✅ You can still log in, message friends and receive invitations. ❌ You won't be able to join events or chats. ❌ You won't have access to learning materials or video lessons. Your membership automatically resumes at the end of your chosen pause,Popular

• How many times can I pause my billing?

  You can pause your billing as many times as you like, however after you resume, there is a 35-day recharge period before you can pause again. This helps members get back into the habit of speaking English and prevents memberships from staying paused for long periods.Few readers

• What is the difference between pausing and cancelling my membership?

  You can pause your membership at any time, for as long as you like. Your pause will start immediately when you click Pause in your Payment Details here, and will remain in place until you log in and click Unpause. While your membership is paused: ✅ You can still log in, message friends, receive invitations, and see what’s happening in the community ❌ You won’t be able to join events ❌ You won’t have access to learning materialFew readers

• Can I get a refund? How do I get a refund?

  Our refund policy for monthly, quarterly and annual subscription renewals allows refunds in cases where: You did not log into or use the platform in excess of 2 days following renewal of your subscription; AND You accidentally, inadvertently overlooked the date of your renewal and failed to cancel your subscription in time to avoid being charged and have contacted our support team via email to give notice of this oversight within 2 days. If you continue to use our platform after paymenFew readers

• How do I delete my account and all my information from your platform?

  Deleting your account means that you want to leave our community permanently so we will delete your account and remove all information. Your subscription will also end immediately. If you want to return to Hey Lady! in the future, you will need to set up a new account and profile. Note: Members on a Guest Pass will not see the Delete Account button as your membership will automatically end after the 7 day trial. If a paid plan is not activated within 30 days of cancelling, all informationFew readers

• What's the difference between deleting my account and cancelling my subscription?

  Deleting your account means that your account and all information (including credit card details) will be permanently removed from our system. If you plan to return to Hey Lady! in the future, you will need to set up a new account and profile. This is the best option for you if you want all your information deleted from our system and do not plan to return to Hey Lady! Instructions on how to delete your account can be found [here](https://help.heylady.io/help/i-want-to-delete-my-account-anFew readers

• Where do I check my payment details or my next renewal date?

  You can find your Payment details by clicking your profile photo on the top right corner and clicking Payment details. Inside your Payment Details section, you can: Update your payment details and method(s) Check when your next renewal date is Pause your membership Cancel your membership Delete your account and information Check your payment history DowFew readers

• How do I update my payment or credit card details?

  You can update your credit card details in the Payment Details section here. Instructions on how to change your credit card details Go to your profile photo at the top right corner and click Settings. Click Payment details. ![](https://dbgi97grppr1g.cloudfront.net/cmbt50d6604629tz8u0xr9wyj/article_image_b96b6519-aFew readers

• Is my credit card information and personal information safe here?

  Yes, our platform is safe. We take privacy and data security very seriously and continue working to keep our website safe. Our website is also GDPR compliant and all data and sensitive information is encrypted, stored securely and not shared with any unauthorised person. From time to time we like to share stories of success from inside our community. Before quoting your words or sharing your picture, we will always ask for your permission first.Few readers

• What is the Basic Plan?

  What is the Basic Plan and who is it for? Our Basic Plan is a flexible and affordable way for women who: ⏰ Want a smart option that matches how they use the platform. They don’t regularly attend Coach classes but love to join events, study groups and English clubs hosted by Hey Lady! Members or our Community Team. 👋 They don’t need extra support from coaches right now, but would love to 'drop in' to Hey Lady! for casual conversation practice, whenever their schedule allows. 🌎 They want to sPopular

• How do I upgrade my plan?

  Note: When you upgrade, the new plan will come into effect at the end of your current billing cycle. Go to your profile photo on the top right corner and click Settings. Click Membership Settings. Click Switch under the new plan you want. Click Switch Plan.Few readers

• How do I downgrade my plan?

  Note: When you downgrade, the new plan will come into effect at the end of your current billing cycle. Go to your profile photo on the top right corner and click Settings. Click Membership Settings. Click Switch under the new plan you want. Click Switch Plan.Few readers

• My renewal payment did not go through. What do I do?

  If your renewal payment did not go through, our system will automatically attempt to charge your payment method again in a few days. Alternatively, you can click the 'Pay Now' button in a separate email sent to you about the failed payment to complete this payment now on a secure page. Please note: in the case that your membership is cancelled due to non-payment, all events you RSVP'd to will also be cancelled.Some readers

• My subscription has been cancelled! How do I reactivate it?

  To reactivate your subscription, just log into the platform here and select a membership plan to continue (You may be asked to add your payment details again)Few readers

• How do I check my speaking assessment credits?

  Credits are needed to complete our AI-based Speaking Assessment. Each credit costs $10 USD. The instructions below explain how to check how many credits you have. Go to your profile here: https://app.heylady.io/account/profile Click Start Assessment A popup will appear showing you how many speaking assessment credits you have. If you have none, you can click Purchase Credits and complete the transaction.Few readers

• How do I change my account email address?

  To update your account and login email address, please send us a message using the Help icon on the bottom right corner of this page, or send us an email at hello@heylady.ioFew readers

• Refer a friend

  Support our community by inviting your friends to join Hey Lady! and you can earn amazing rewards! As a Hey Lady! member, you can invite your friends and colleagues to join us with an exclusive 'members-only' offer that includes: ✨ A 7-day FREE trial 🎁 Bonus credit of $20 USD to their Hey Lady! account* *This credit will reduce their first membershiPopular

• Hey Lady! Referral Program Terms and Conditions

  Definitions Hey Lady! is a trading name of MMMENGLISH PTY LTD hereinafter referred to as we, us or ours Member/s means the customers of Hey Lady! who have created an account in the community platform Commencement Date means the date on which the Referral Program, its terms and conditions, become applicable Referral Program means the framework and process by which members can invite their friends or colleagues to a free trial of the platform and the rewards assFew readers