• How do I send an audio message to someone?

  Sending an audio message or voice note in the Hey Lady! chat box lets you instantly communicate with other members. It's easy and a GREAT way to build your confidence and feel more comfortable speaking English with others! Instructions on how to send an audio message inside Hey Lady! Inside a chat room, click the microphone button to begin recording Record your audio message and click theSome readers

• How do I start an instant video call with someone?

  It's super simple to instantly start a video call with another member or group from within the Chat without the need to set up an event! Now you can practise speaking English any time with other members who are online when you are! Members must complete all 5 onboarding steps in the Getting Started checklist, including being verified, before they are able join and start instant video calls within the Chat. Find the member or group you want to call inside Chat and click the green Start bFew readers

• How do I enable (and mute) in-platform chat pop-up notifications?

  Note: The following instructions are to help you manage notifications inside the platform, when you are logged into the Hey Lady! platform and the platform is open on your browser. You can enable pop-up notifications that let you know when someone who is “online now” has: Sent you a new chat message Tagged you in a chat message Posted a new message in a chat group that you’re a member of When enabled, you will see a pop-up notification and hear a sound each time there is a new messageFew readers

• How do I mute chat notifications?

  Receiving too many Chat notifications? Turn off notifications for certain chats using the instructions below! How to mute chat notifications Find the chat that you want to mute and click the 3 dots Click Mute Notifications You will now see this muted bell icon next to that chat How to unmute chat notifications Find the chat that you want to unmute and click the 3 dots CliFew readers

• How do I know if a member has read/seen my chat message?

  When you've sent a message to someone in the chat feature, a green tick symbol next to your message means that it has been sent but not yet read by the recipient. When the recipient has read or seen your message, the tick symbol is replaced by a photo of them! ![](https://dbgi97grppr1g.cloudfront.net/cmbt50d6604629tz8u0xr9wyj/article_image_cceab160-7e6a-4e43-b40e-e4752b1b68Few readers

• A member hasn't replied to my chat messages! What should I do?

  That's great that you took the first step to reach out to another member! It's brave to make that first move and we're sure you will definitely meet ladies this way. There could be several reasons that you haven't received a response: The lady may not have seen the message. (This article will show you how to know if someone has read/seen your message!) The lady may have left or taken a break from the commuFew readers

• How do I pin or unpin a chat?

  Pinning a chat allows you to pin up chats to the top of your chats list to find them quickly. How to pin a chat Click the 3 dots next to the chat you'd like to pin. Click Pin. How to unpin a chat Click the 3 dots next to the chat you'd like to unpin. Click Unpin.Few readers

• What's the difference between a personal chat, group chat and public channel?

  Inside our Chat, you'll see there are 3 different types of chats you can create - choose the one that best suits your needs! Personal Chat A private 1:1 chat between you and one other member. Group Chat Private group chats are only visible to group members. Others can only find and join if they are invited by a group member. Best for friends, Study Groups or ‘invite only’ Interest Groups. Public Channel Public, searchable and visible to all members. Anyone who finds your chaFew readers

• What's the difference between a moderator and a member?

  When you create a public channel or group chat, you can also nominate moderators. Moderators have administrative functions in the group such as adding/removing members, archiving and updating the chat's profile photo. How do I make someone a moderator? Find the group chat public channel Click the 3 dots and select Group Info or Channel Info Find the member's name and click the dropdown. Click Moderator. ![Image](https://dbgi97grppr1g.cloudfront.net/cmbt50d6604629tz8Few readers

• How do I join a channel?

  Public channels are group chats that anyone in the community can see and join. If you see one that interests you, click View and then the Join Channel button to join!Few readers

• How do I create a group chat?

  Instructions on how to create a group chat inside Hey Lady! Inside the Chat feature, click either of the + green buttons to create a new chat Select Group Chat Upload a photo for your Group Chat Add a name for your Group Chat Click Next Type at least 2 members' names to add to the group chat Click Create Group Chat! You can now send a message and chattinFew readers

• How do I add or remove members from my group chat?

  Instructions on how to add a member to your group chat in Hey Lady! Go to the Chat feature and find and open your group chat. Click the 3 dots. Click Group Info Click the Add members button. Type the lady's name, find and selected them. Click Add members. Instructions on how to remove a member from your group chat in Hey Lady! Go to the Chat feature and find and open your group chat.Few readers

• How do I update or add a custom image to my group chat?

  Want to have a special image for your Group’s chat channel? You can do this in just a few clicks! Go to the Chat feature and find and open your group chat. Click the 3 dots. Click Group Info. Click Edit Details. Click Upload New Photo and select the image you want to use from your device. Click Save.Few readers

• How do I rename my group chat?

  Go to Chat and find your group chat. Click the 3 dots. Click Group Info. Click Edit Details. Type the new name of your group chat under Group name. Click Save.Few readers

• What's a public channel? How do I create a public channel?

  What's a Public Channel? Public Channels in Hey Lady! are public groups in the Chat section where members can come together to discuss topics, share experiences, and support each other in a variety of ways. These channels help create a fun space where women from all over the world can engage in meaningful conversations and build friendships on a common interest while improving their English skills. It's a great place to meet like-minded ladies! When you creaFew readers

• How do I delete a chat/group/channel?

  Note: Only Owners and Moderators can delete a chat. Please be careful when doing this as it is irreversible and cannot be recovered once deleted! If the chat is not active currently but may be active or used again in the future, it may be more suitable to simply archive it! (Learn how to archive a chat in this article) Go to Chat and find the chat/group/Few readers

• How do I add or remove members from my public channel?

  Instructions on how to add a member to your group chat in Hey Lady! Go to the Chat feature and find and open your group chat. Click the 3 dots. Click Group Info Click the Add members button. Type the lady's name, find and selected them. Click Add members. Instructions on how to remove a member from your group chat in Hey Lady! Go to the Chat feature and find and open your group chat.Few readers

• How do I leave a group chat?

  Find and open the group chat you want to leave. Click the 3 dots. Click Leave group chat. Confirm you want to leave the group by clicking Leave. You can always rejoin a group at a future stage if you like!Few readers

• How do I leave a public channel?

  Instructions on how to leave a channel Find and open the channel you want to leave. Click the 3 dots. Click Leave Channel. Confirm you want to leave the channel by clicking Leave.Few readers

• What are archived chats? How do I archive a chat?

  When you archive a chat (personal, group or public channel), it is removed from the main Chat section and moved into the Archived section. It's a way of organising your chats and only keeping the ones you want to easily see! If you Archive a group chat or public channel, it is only archived for you and not the other members in it! It is not deleted and other ladies can still participate and send messages to the chat. If you want to delete a chat and remove it so that no one can see itFew readers

• What are chat threads?

  Whenever you reply to a specific chat message or someone replies to your chat message, a thread is created! The Threads section (found in the menu dropdown after clicking Chat) is where you can easily see new replies to any of these threads! In this section, you can also add replies to the thread without needing to return to the chat itself! Now you won't miss any iFew readers